Reference

Legal terms for Indonesia account access

Sic Bo, Big Bass Bonanza, Boxing Betting and our wallet area all sit under the same legal terms, so you know which rules apply before you open an…

Local law appliesAccount termsWallet recordsSupport contact
awanbet Legal terms for Indonesia account access
CONTACT ROUTES

Legal contact paths in WIB hours

Legal questions should reach the team that can read account records, wallet traces and consent logs together.

Live chat Open the chat bubble from 09:00 to 01:00 WIB and choose Legal Terms.
Email record Send legal requests to [email protected] when you need a written answer.
WhatsApp follow-up Use WhatsApp support after chat or email gives you a case number.
ACCOUNT CARE

How we handle legal account data

Legal handling starts with the account record you create and the device path you use to manage it.

Account identity

We match legal requests to your registered phone number, email, account name and wallet name. If any detail differs, we ask for a correction step before discussing account access or transaction records.

Payment records

DANA, OVO, GoPay and QRIS records are kept with timestamp, rail name and transaction reference. These details help us confirm whether a wallet action belongs to your account before any legal response is sent.

Cookie choices

Cookie data helps us keep login status, language choice and session checks working. You can clear browser cookies on mobile Chrome or Safari, then sign in again to refresh the consent record.

Security sessions

Use Account, Security, Sessions to remove an access point you do not recognise. That action creates a time-stamped security record, which we may use when answering legal questions about account control.

Retention period

We keep legal, wallet and security records only for the time needed for account operation, dispute handling and law-related duties. When a record is no longer needed, we remove or reduce it where allowed.

Change requests

To request a correction, email [email protected] with your account name, registered phone number and the field you want changed. We may ask you to confirm the request through live chat before editing.

Legal answers before you join

These answers cover the legal terms you are most likely to check before creating or managing an account. They focus on access, eligibility, wallet records, account data and contact steps, so you can decide whether to open an account with the right expectations.

No single answer fits every location or situation. Access and eligibility depend on local law and are available only where local law permits, so you should check your own legal position before opening an account.

You enter into our account terms when you submit registration details and accept the terms shown on screen. Keep your phone number, email, and wallet name accurate because those details support legal account checks.

Wallet records help us confirm that the payment rail belongs to the same account holder. We check rail name, timestamp, reference code and account match before answering legal questions tied to transactions.

Yes, you can request a correction by emailing [email protected] with your registered phone number, account name and the field that needs editing. We may confirm the request through live chat before making changes.

Open Account, then Security, then Sessions after signing in. That screen shows active access points we use for security checks, legal account control questions, and follow-up when you report an unknown login.

We keep records for account operation, dispute handling and law-related duties, then remove or reduce them when they are no longer needed and removal is allowed. Some wallet references may remain for audit reasons.

Email [email protected] for written legal replies. Include your account name, registered phone number, device type and any DANA, OVO, GoPay or QRIS reference so we can connect the question to the right record.